RGV and its staff are one of the most friendly, helpful and professional companies I have ever had the privilege to have do any work in my property. They carry out everything they do with complete pride and treat your home with utter respect. I would recommend this company whole heartedly!!!! Many companies could learn a lot from the way RGV conduct themselves!

We have had such a great experience with RGV installing our air source heat pump, plumbing and under floor heating. Really stellar customer service; no question or request too big or small and ultimately, are delighted with the result. Super impressed with their care and communications too. Services: Water heater installation, Installation, Heating system installation

Can't even justify the single star as after a month they have still to respond to a sales enquiry for a heat pump plus a reminder from me after a fortnight of silence. Difficult to have faith in a company that can't be bothered to even acknowledge a sales enquiry.

RGV are excellent. They installed our air source heat pump and re did the rads in the house totally professionally. A local company you can trust. I suppose the real truth is the aftersales service. I got lost with he controllers for the ASHP - within an hour of sending a "please help" email, they were back and the following day visited to give a masterclass on how the controllers work... A1 Services: Water heater installation, Shower installation, Installation, Plumbing pipe repair, Install thermostat, Thermostat repair, Heating system maintenance

Had issues with my Air Source Heat Pump since I moved in. 2 other companies have tried and failed to fix my inconsistent hot water and told me I needed the whole system replacing (£thousands). Engineer from RGV looked at it and in less than 2 minutes told me at least one of the things wrong with it. He listened to me properly as I explained the situation and asked and answered questions in a very professional and helpful manner, unlike the previous 2 companies who I felt at times had not listened to a word I (20s female) said. He got straight to work, clearly knew his way around the system. 2 hours and one commonly replaced part later I had consistent working hot water for the first time in 3.5 years and a plan in place to restore it to full working order in the coming weeks. Very impressed and wish I'd called sooner! Service: Water heater repair

Had Solar fitted. Extremely quick time to install after order, very professional. Good pricing compared to others. 6 facing west and 4 facing East plus 2 storage batteries. Had some issues with some hardware supplied, can't fault the effort put in to rectifying the issue, complete dedication from fitters to Directors involving the equipment manufacturers as well. All sorted and saving us money on electric supply. First rate and have already recommended to others.

We employed RGV Engineering to carry out 3 jobs for us. Fit roof mounted solar panels, install an ASHP and install underfloor heating and tiling into a bathroom. All these jobs were carried out professionally and always with quality in mind. Once these contracts of work had been agreed it was just a matter of waiting for the parts to be ordered and delivered. The lead time in some cases was a few months but this is to be expected given the current climate and demand. While waiting, we had a burst water tank emergency. The insurance company said someone would be in attendance within 3 hours (turned out to be 37hrs), so we contacted RGV for advice. They had 2 engineers turn up within 20 minutes. Now that is what I call service and putting the customer first. All of the engineering staff that carried out work for us were always polite, courteous and on time. They always maintained a good level of communication and kept us informed at all times. Last minute changes were never an issue and unforeseen problems were quickly resolved. We can’t recommend this company highly enough. If you want a professional, quality job, make sure you call RGV Engineering. Service: Heating system installation

It's so nice to talk to a real person when you call them, and they always call back. They turned up exactly when they said they would, they did exactly what they said they would, and charged exactly what they quoted up front. Very professional outfit who really do know their business. Services: Installation, Heating system maintenance

This company did a solar thermal installation for us. It became apparent that the system was not working correctly, and we have had 2 years of unanswered calls and emails while trying to get it fixed. Phone messages are not responded to, emails the same. It's likely to become a legal issue very soon. Management seems to be non-existent. Services: Installation, Heating system installation

Fantastic experience with RGV Engineering. Replaced an ASHP, cylinder and pipework. Even though a few issues encountered everyone we dealt with was professional and polite. Communications with Mark and the team very good and RHI dealt with easily with Bob. Very happy and would highly recommend.